Client Surveys help you get inside your client’s head and unlock the key to their happiness.
- Are you meeting or exceeding your client’s expectations?
- Do you know what aspects of your business are most important to your client?
- How do you stack up against the competition?
- Do you know if they feel so confident about your products and services that they’d have no hesitation in recommending you?
No? Not sure? It might be time to ask.
Happy customers will give you their business time and time again.. and tell others about you.
A clear understanding of what’s most important to your clients will help you deliver the products and services they need.
Here’s how our client surveys work:
- We work on a brief which outlines your goals for your survey – what do you need to know?
- I design an online survey using Survey Monkey for your approval
- I import your client list
- I design an email to deliver the survey
- I collect the survey responses, analyse them and write a report which includes recommended actions
If you want to avoid a big expensive agency but want a few answers which will help you and your business, our affordable client surveys can help.
Denise’s client survey gave us invaluable feedback on what our clients valued most about our business. We regularly refer back to the survey report to calibrate our approach to clients....
Truly understanding our customer's needs is the heart of our business and the basis of our plans for growth. The information collected via Denise's Client Surveys would be very difficult for us to gather for...